So today I survived my first staff meeting at PDA. I don’t like hate meetings in general. I understand the necessity for meetings. You have to talk through things with everyone in one room. However, I feel like some people enter into meetings to instruct and/or hear what others have to say, and others enter meetings for the free food and to chuckle through the meeting; others enter meetings with their defenses up, ready to protect their territory or behaviors. I’ve been in the work force for 15 years…so I’ve been to my share of meetings and speak from experience.
I feel like a broken record, but I’m not in this job to make friends with everyone in the office. I took this job because I like working with Paul, and I want to help differentiate PDA from other practices. I want this practice to be heads and shoulders above other practices in services, in its production, in every area of the practice. I have a vested interest in the success of PDA. Paul has been a great friend to me since I’ve known him…in some of my best moments, and in some of my worst moments. I want him, his father and his brother to be successful, and I want to be a part of their success.
Today’s meeting was interesting. I think that we accomplished the goal of the meeting which is to set into action a plan to make sure that no patients wait in the waiting room for an extended period of time. I really hope that we pull together as a team and put the plan into action. I’m going to do my part and keep on top of my team.
What we have to understand, and what ever business needs to understand is that, though the economy is in a downturn, we are in a highly competitive market. If you go to yellowpages.com, there are tons of dentists listed in our county. We have to be on the top of our game so that we keep our patients. Some of the patients in this practice have been coming since well before I was born…one patient told me that today when he set up his appointment.
In case you can’t tell, I feel like I’m getting my sea legs…PDA legs if you will. I have a TON to learn, but I can see the bigger picture…things that are internal to PDA and things that are external.
I’m happy. We’ll see how I feel tomorrow after I call a bunch of people for continuing care. If I call you, set up the appointment already! It’s for your own good 🙂 And for my mental health.